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Social media encourages dialogue between companies and their customers but can lead to negative comments, or social media trolls. How do you deal with these? Have a look at our infographic below with loads of free tips and advice on how to handle such situations. Does this blog give you a bit more confidence on how to deal with social media incidents? Do you have any questions? Do you believe there is something we should add to this blog? Do not hesitate to contact us, subscribe to our blog for free, click here to arrange a FREE Consultancy meeting, send me an email at Nick@CFMGroup.co.uk or Follow me below on Facebook, Twitter, LinkedIn and Instagram.

The saying goes, ‘If you can’t say anything nice, then you shouldn’t say anything at all.’ Since social media came into our lives, it has created the easiest way to say something nasty directly to a person. Social media is filled with persons who hide behind their screens to troll strangers, celebrities, companies and organizations. Most of the social media giants operate as hosts rather than publishers as such they are exempt from being liable for user-generated content if they act to remove content when notified. Facebook, Twitter and other social media giants are obligated to remove illegal content when they are informed of its presence on their platforms. Once a user reports a piece of content, it is reviewed by a human and removed once it is found to violate the terms and conditions of the platform. Beyond the human review, several of these social media platforms have an…

Whether you are self-employed or work for a company, one of the most crucial aspects of business is your personal branding. If you are seeking to be successful, it is vital to understand how to effectively and accurately promote yourself and your ‘brand.’ Launching your own brand is always exciting, but at the same time, it can equally be very challenging. Here at CFM Group we have helped create and grow a number of brands such as Salathong, Ginos Dial A Pizza and Perfect Pizza. So let’s have a look at some of the elements we found very useful and effective that will assist you in organising the multifaceted issues you will face when seeking the “Road to Self Stardom”. Be yourself, be authentic  Your brand is the externalization of your actual identity and people will see that. Pretending or copying others will not serve your purpose as it is vital to convey the…

Hate speech on Social media is becoming a more and more prevalent issue with sometimes devastating effects if not spotted accurately or deleted in time. The German parliament on Friday the 30th of July 2017, officially passed a law that could impose sharp fines on social media companies that fail to spot and delete Hate Speech from their social media platforms. Under the new “Network Enforcement Act” companies such as Facebook, Twitter, and others could face fines of up to €50 million ($57 million) for failing to remove hate speech from their platforms. The majority of German MPs voted in favour of the “Netzwerkdurchsetzungsgesetz” also commonly know as the “Facebook Law” after months of deliberationto better tackle hate speech online and partucularly on social media platforms where the majority of users nowadays spend their time online. In a statement, Facebook noted they fully shared the vision and goal of the German government in…