.. to enhance Customer Experience! Chatbots are computer programs which automate certain tasks by chatting with customers through a conversational interface, like Facebook. As businesses are automating more parts of their operation, chatbots and other similar programs are becoming increasingly popular. With chatbots, you can book a flight, order food, and get recommendations for practically anything you can think of. Though we are still in the early days of user engagement, the stats show that adoption is growing and whether we like it or not, chatbots are the future of marketing and customer support. Several brands have already keyed into the wonders of chatbots and below are some brands which are already making the most of chatbots to delight their customers. STARBUCKS Starbucks has made it ridiculously easy to make an order for your favourite drink or snack using either voice commands or text messaging. The Starbucks app which is…