Social media encourages dialogue between companies and their customers but can lead to negative comments, or social media trolls. How do you deal with these? Have a look at our infographic below with loads of free tips and advice on how to handle such situations. Does this blog give you a bit more confidence on how to deal with social media incidents? Do you have any questions? Do you believe there is something we should add to this blog? Do not hesitate to contact us, subscribe to our blog for free, click here to arrange a FREE Consultancy meeting, send me an email at Nick@CFMGroup.co.uk or Follow me below on Facebook, Twitter, LinkedIn and Instagram.

The saying goes, ‘If you can’t say anything nice, then you shouldn’t say anything at all.’ Since social media came into our lives, it has created the easiest way to say something nasty directly to a person. Social media is filled with persons who hide behind their screens to troll strangers, celebrities, companies and organizations. Most of the social media giants operate as hosts rather than publishers as such they are exempt from being liable for user-generated content if they act to remove content when notified. Facebook, Twitter and other social media giants are obligated to remove illegal content when they are informed of its presence on their platforms. Once a user reports a piece of content, it is reviewed by a human and removed once it is found to violate the terms and conditions of the platform. Beyond the human review, several of these social media platforms have an…